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	<title>rob&#039;s blog &#187; WoW</title>
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		<title>World of Warcraft Patches Require Obscene Amounts of Hard Drive Space</title>
		<link>http://banagale.com/world-of-warcraft-patches-require-obscene-amounts-of-hard-drive-space.htm</link>
		<comments>http://banagale.com/world-of-warcraft-patches-require-obscene-amounts-of-hard-drive-space.htm#comments</comments>
		<pubDate>Sun, 26 Oct 2008 04:04:04 +0000</pubDate>
		<dc:creator>rob</dc:creator>
				<category><![CDATA[WoW]]></category>
		<category><![CDATA[entertainment]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[video games]]></category>

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		<description><![CDATA[I recently wrote a brief paper on World of Warcraft, a game I&#8217;ve never played before, for the Service Strategies course I&#8217;m taking at Babson.  My paper discusses what about Blizzard Software&#8217;s functionality with the MMORPG of WoW was innovative or offered a bit of service differentiation.  You can read the whole thing here. (pdf) [...]]]></description>
			<content:encoded><![CDATA[<p>I recently wrote a brief paper on World of Warcraft, a game I&#8217;ve never played before, for the Service Strategies course I&#8217;m taking at Babson.  My paper discusses what about Blizzard Software&#8217;s functionality with the MMORPG of WoW was innovative or offered a bit of service differentiation.  You can read the whole thing <a href="http://banagale.com/blog/wp-content/uploads/2008/10/wow-experience-innovation-in-mmorpgs.pdf" title="World of Warcraft, Service Strategy and Innovation">here</a>. (pdf)</p>
<p>I had chosen WoW for as my topic for three reasons.  One, it was among the suggested topics <a href="http://faculty.babson.edu/jayrao/index.htm">Professor Rao</a> offered for the assignment, two, I love sci-fi and I played Magic in high school,  and three, my sister has played some WoW and she&#8217;s cool.</p>
<p>After spending a few hours working on that paper I realized that I should really have a crack at the actual gameplay for the good of scholarship.  <em>Not </em>because I have a lot of serious work to do that I&#8217;m trying to avoid.  Not that at all.</p>
<p>With a 10 day free trial, I couldn&#8217;t go wrong, so I started the download of the game and it was 3.6 gigs of data streaming over some type of resumabale http stream.  Oh well, I thought, I&#8217;ll let it go over night and try it out in the morning.</p>
<p><span id="more-172"></span>Little did I know that the application was going to require a half dozen patch updates.  Each update requires hard drive space for the patch itself <em>and</em> the uncompressed installation of the the patch&#8217;s data.  Most of the updates were less than a hundred megs, but I have had at least three downloads of a gig or more each requiring an additional 1-7 gigabytes of free space for the installation.  I&#8217;m sure that the requirements to download and install the game are greater than 20 gigs at this point, which is out of control.</p>
<p>So far, I&#8217;ve used two days of my free trial just trying to get the game installed on my D630 here and I&#8217;ll be honest the service experience has been something of a let down so far.</p>
<p>Suggestions for improvement:</p>
<ol>
<li>Blizzard should offer the fully patched W0W version 3.2 available for direct download in the first place.  Rebuild, repackage and release that to your new customers.  Don&#8217;t give them the runaround with all these silly patch releases.</li>
<li>If you can&#8217;t do that, offer a real estimation of the amount of disk space involved.  This has been a really cleansing exercise as I&#8217;ve purged a ton of non-required data from my 150 gig laptop internal, but I would have much rather known what I was getting into from the get go.</li>
<li>Offer your patch releases as <em>torrents</em>.  I like that Blizzard&#8217;s direct download allows you to resume, but the speed overall is too slow.  Blizzard should host a bunch of seeds and suggest that we torrent via an official tracker rather than serve the data in a direct pipe.  It is just too slow.</li>
</ol>
<p>I think the most troublesome issue is that I assumed that since I was installing via the web that the original download would reflect the current state of the game.  Instead, I had to go through the complete patching process from 2.x to 3.2 just as I would if I had bought a DVD from a game store.  What is the use, Blizzard, if you&#8217;re going to offer an ancient build as your foundational game download?</p>
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